Returns & Exchanges
Returns & Exchanges
We want you to be completely satisfied with your purchase. Most merchandise may be returned for a full refund (minus shipping costs) within 30 days of delivery for items purchased through our website. Product(s) must be unused and in original packaging. Returns must be pre-authorized by contacting us at email@example.com.
Returns must be properly packed, original packaging is recommended, and sent at the customer's expense to Onederkam, ATTN: Returns, 1125 Cotter Ave #205 Duarte, CA 91010
Please include the original packing slip with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within five business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Onederkam damaged in any way will not be refunded.
* Examples of non-returnable items at Onederkam are sale items, furniture, rugs, custom made, and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item is can be returned, please email us at firstname.lastname@example.org
Additional non-returnable items:
Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. You will receive additional instructions on how to process your exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Your Return
To return your product, you should mail your product to: 1125 Cotter Ave #205 Duarte, CA 91010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.