FAQ's
Top Questions About Onederkam
What does Onederkam mean?
Derived from the German word, Wunderkammer (vo͝ondərˌkämər) which literally means ‘wonder chamber’, it is a place where a collection of curiosities and rarities is exhibited. Wunderkammer are also known as Cabinets of Curiosity, Cabinets of Wonder, or Wonder-Rooms.
We also changed the prefix of the word to ‘One’ because our founder was born on October 1st.
What is Onederkam’s return policy?
We strive to offer designs of the highest quality. If for any reason you are unhappy with your purchase, you are welcome to return it within 30 days of receipt. You may return any item that is not marked “Final Sale” within 30 days of delivery for free. Please check the “Return Policy” on the item’s product page to determine whether or not a product is final sale.
You can check out the full terms of our Return Policy here. We must receive all returns in new, unused condition, with all original packaging. If your order is damaged or defective in any way, please contact our Personal Service further assistance.
Where does Onederkam ship?
Inside the continental U.S. we ship using United States Postal Service or UPS. We use United States Postal Service or UPS for most international shipments and United States Postal Service to Canada and APO addresses. We do not offer Saturday delivery through our website but do contact us by phone if you would like to arrange that.
Sorry, but we do not ship to PO Boxes.
Do you ship to my country?
Please create an account by clicking the "My Account" link at the top right-hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
However, feel free to contact us at theone@onederkam.com and let’s see if we can figure something out.
What are your hours of operation?
The Onederkam website and mobile apps are available 24 hours a day, 7 days per week.
Onederkam also employs a personal service team whose sole mission is to do whatever it takes to help our customers love their every interaction with Onederkam. If you have a question, please email us and we will get back to you as soon as possible.
What is your business address?
Onederkam, LLC 1528 Omalley Ave, Upland, CA 91786
How fast will my order be shipped?
Orders received before 11 a.m. PST will normally ship the same day and after 11 a.m. will ship the next business day. Orders may be shipped or one to three business days thereafter pending all items are in stock and credit approval. A business day is considered to be Monday through Friday, except holidays. All orders placed between 11 a.m. PST Friday, through Monday 11 a.m. PST will ship on Monday, pending availability and credit approval. Next day delivery orders placed on Friday after 11 a.m. PST and over the weekend will arrive on Tuesday.
To see exactly when your order is expected to arrive, check in on your My Orders page. Your purchases may come from various locations and may arrive to you in more than one package, but only one delivery fee is charged for your entire order, based on the shipping rate chart for small package shipping. We try our best to only send you one package.