Due to COVID-19, please expect slight fulfillment delays.
We’re grateful for every order, but wanted to extend an extra THANK YOU during this incredibly difficult time. Every dollar spent with Onederkam is an investment in our shop, but also the many small businesses that line our shelves — all with owners like ourselves. Our community is hurting right now, the future is unclear and your purchase is hope. We’re doing all that we can to get your order out as soon as possible. Please add extra tolerance around lead times due to shipping restrictions to the COVID-19 outbreak. We’re doing our best, but please expect fulfillment delays. We will do our best to stay in touch with updates, but if you have any specific questions regarding the status of your order or have a time sensitive matter, please reach out to us either via Instagram or at firstname.lastname@example.org
How quickly are orders processed?
Outside of this pandemic, most orders are processed between 5-7 business days. That being said, at this time we are currently running at a 2-4 week turnaround to process orders. We have a small team working around the clock 7 days a week to process orders safely and efficiently, but as many of our customers have moved online our online business is inflated and our teams fulfilling orders remains small. We are doing everything we can, but your understanding and grace is very much appreciated. For questions between the time your order is placed and receipt of your tracking number, email email@example.com. We are not responsible for any lost/stolen packages or unforeseen weather conditions, peak season or package delays by the United States Postal Service (USPS) or United Parcel Service (UPS).
What if I need my item by a certain date?
While our online business is impacted we are unable to facilitate priority orders. We don't want to bum anyone out and unfortunately face an uphill battle in offering the option at this time which is why we have chosen to remove it from our website. That being said, if you have a time sensitive order that you absolutely need rushed please reach out to us via email at firstname.lastname@example.org or DM us on Instagram. We will always do our best to accommodate.
Do you offer gift wrapping service?
We would love to assist you in making that special gift feel and look extra special with some pretty gift wrapping. Please make sure to add “Gift Wrap” and your quantity when checking out. We will wrap your item in kraft paper with decorative twine or ribbon.
Do you ship internationally?
Yes! We do our best to ship everywhere. Certain countries and states do have restrictions on shipping certain items, so kindly contact us to complete your purchase - please contact email@example.com. Most international orders take anywhere from 2 to 6 weeks to arrive. Unfortunately customs systems vary depending on the country so we can’t give exact estimates for transit. If you have not received your package after an unusual amount of time, please contact your country's Customs department to see if the package is being held for pick-up, since there may be customs duties/taxes that needs to be paid before you can receive your package. All customs fees and taxes are the responsibility of the customer. We can not control the international shipping process after the package has been shipped from our shipping department.
All items shipped internationally are not eligible for returns or exchanges.
What if I want a special delivery?
If you require a delivery appointment during weekday business hours or any other specific time, ‘inside’ delivery or delivery to a location other than a ground floor address, please include the information in the 'Customer Notes' field at checkout or contact us immediately after placing your order. Unless otherwise specified, Onederkam does not provide installation, assembly or physical delivery of furniture into residences or businesses. Installation, assembly or physical delivery of furniture into residences or businesses may be available through the shipping company. Any costs for installation, assembly or physical delivery of furniture into residences or businesses are the responsibility of the purchaser and not Onederkam, unless otherwise specified on the product page.
ALL shipments sent via Freight Carrier will be delivered via curbside delivery. Curbside delivery means that the delivery team will not bring the item into your home. Onederkam will not be responsible for any costs associated with additional delivery services.
What if my products are damaged upon arrival?
As described in the return policies, it is very important that you inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be concerned about damage, please write "PACKAGING DAMAGED/INSPECTION NEEDED" clearly on the delivery slip that you are asked to sign. Failure to note such damages or potential for damages with the shipper at the time of delivery will limit or completely prevent Onederkam from processing a damage claim.
If there is damage to report, please take photos of the packaging/product and send them to firstname.lastname@example.org within 48 hours. Failure to report damage promptly restricts and may completely prevent our ability to process your claim.
Onederkam reserves the right to cancel any order due to issues involving merchandise availability. Also, shipping time may vary due to availability of merchandise, in which case you will be notified of any delay as soon as possible.
Definition of Freight Delivery Options
Standard/Curbside: Delivery to address, outside residence.
Still have questions? Email us at email@example.com and we will get back to you asap!