Shipping policy

Last updated: October 7, 2026

Where we ship from
Every order ships from Claremont, California. In-store pickup is not available at this time.

Processing time
Orders ship within 1–3 business days of being placed. A business day is Monday through Friday, excluding U.S. holidays. Orders placed on weekends or holidays begin processing the next business day. As soon as your order ships, you'll receive an email with tracking information, and you can also check its status anytime under My Orders in your account.

Shipping rates and carriers
We ship with UPS, USPS, FedEx and DHL. Shipping is shown at checkout based on your address and what's in your order, so you'll see every available option and its price before you pay. Within the United States, cards and small novelty items ship for a flat $4.99.

Delivery times
Ground shipping within the U.S. typically arrives 3–5 business days after your order ships. Faster options, including 2nd Day and Next Day delivery, are available at checkout. Please use the carrier's delivery estimate as your guide. Delivery times are not guaranteed and can be affected by carrier delays, weather and holidays.

Need it by a certain date?
Choose an expedited option at checkout and email us at theone@onederkam.com with your order number and the date you need it. We'll do our best to get it out the door as quickly as possible.

International orders
We ship to many countries worldwide. If your country is available at checkout, we can ship to you. If it isn't, email us and we'll see what we can work out. Some items can't be shipped to certain countries because of local restrictions.

  • Transit times vary by country and carrier, and customs processing can add time we're unable to predict.
  • Any customs duties, import taxes or brokerage fees are the responsibility of the recipient and are not included in your shipping charge.
  • If your package seems delayed, check with your local customs office, since it may be held until duties are paid.
  • International orders are final sale and can't be returned or exchanged. If an international order arrives damaged, defective or incorrect, we'll still make it right as described below.

Large and freight items
Furniture and other oversized pieces may ship by freight carrier with curbside delivery, meaning the driver delivers to the outside of your address and does not bring the item inside. Onederkam does not provide inside delivery, installation or assembly. If you need a delivery appointment or have special delivery instructions, add them to the order notes at checkout or email us right after ordering.

Damaged, defective or incorrect items
Please inspect your package when it arrives. If you're asked to sign for a delivery and the box looks damaged, note "PACKAGING DAMAGED" on the delivery slip. If anything arrives damaged, defective, or isn't what you ordered, email theone@onederkam.com within 7 days of delivery with your order number and photos of the item and packaging. We'll replace it or refund it at no cost to you. See our Return Policy for full details.

Lost or delayed packages
If your tracking hasn't updated in several days, or it shows delivered but you can't find your package, email us, and we'll work with the carrier to track it down.

Questions?
We're happy to help. Email us at theone@onederkam.com.

Onederkam, LLC
2209 East Baseline Road, Suite 300-354
Claremont, CA 91711